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Our Code of EthicsThe management team at Sanctuary Security Services pride ourselves on taking an ethical, principle based approach to business, by placing principles before profit. Our models suggests that by offering an ethical, principal driven service, we step outside of the negative aspects of running a security service which have successfully undermined the private security industry for many years. We believe that an ethical, principle driven approach to service delivery provides a better outcome for our clients and their customers, our staff and the wider community, as a result of greater quality, value and confidence in the private security field. Our Code of Ethics ensures that:
We will ensure that we work with openness, integrity and transparency with our clients and their customers, our staff, regulatory bodies and competitors.
We will actively work within the Human Rights Act (1998), and respect the right to liberty, life, freedom from torture and degradation, and freedom of expression.
We will assess any new work assignments and contracts and only commit to deliver where we have the capacity and ability to do so. We prefer to decline work assignments than deliver these to a poor standard.
We will operate “Fair Play” rules with our competitors by bidding for contracts fairly and demonstrating our strengths rather than highlighting their weaknesses. If they win contracts we have previously been awarded, we will cooperate fully with them during the hand-over process. We will build our reputation by focusing on improving our own service rather than by denigrating others and we will put principles before personalities by working collaboratively and professionally with colleagues in the field, in order to build the good standing of the security industry as a whole.
We will pay our staff fairly and support their continuing professional development through specialist training, extensive induction training, annual reviews and appraisals, the use of our prescribed disciplinary procedure and by offering assistance and support to staff members experiencing personal difficulties, such as family bereavement. In addition, all of our staff will be recruited within an equal opportunities framework, ensuring that no one is treated less favorably because of their gender, age, sexuality, disability, religion or ethnicity. All staff are selected based upon their ability to carry out the tasks stated in the Job Description and Person Specification.
We will fully implement our Energy Efficiency Policy by operating a paperless office by 2010, using energy efficient light bulbs in our offices, recycling our office products and by using low emission vehicles.
We will work collaboratively with Crimestoppers, Neighbourhood Watch and local action groups and give a percentage of our profits to Amnesty International.
We will not provide Wheel Clamping, Debt Collection or Bailiff services, as these often target the most vulnerable members of our communities and add further hardship to those already experiencing financial difficulties. We will not become involved in any illegal activity and any member of staff found to be involved in any criminal acts, on or off duty, will be reported to the Police.
We will respond to complaints constructively and reflectively and accept our failings where these become apparent. We will not be afraid to apologise when we have got things wrong. For More Details on Our Services Please Call 0845 658 9868
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